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• Head Of Commercials

  Head of Commercials
  Company: Hawk London Ltd
  Location: Here East, Stratford, London, UK

  We are currently seeking a proactive and detail-oriented Head of Commercials, also known as a Senior Account Handler, to join our team. The successful candidate will be responsible for managing client accounts, new business acquisitions, coordinating equipment bookings throughout the booking team, and ensuring an outstanding customer experience.

  Key Responsibilities:
  •⁠ ⁠Manage and maintain client accounts, building strong relationships and providing exceptional customer service;
  •⁠ ⁠Driving new business through existing client contacts and proactive engagement with DP’s, Producers, and Directors, specifically, but not limited to the commercials sector
  •⁠ ⁠Coordinate equipment bookings, ensuring the availability and timely delivery of equipment for clients’ projects;
  •⁠ ⁠Liaise with internal departments, including operations and technical teams, to guarantee the proper preparation, maintenance, and dispatch of equipment;
  •⁠ ⁠Keep accurate records of client communications, bookings, and invoicing information in the rental management system;
  •⁠ ⁠Proactively identify and resolve any potential booking conflicts or equipment shortages, communicating with clients and colleagues as needed;
  •⁠ ⁠Assist the General Manager in sourcing and dealing with equipment requests, supporting the Capex requirements.
  •⁠ ⁠Stay up-to-date with industry trends, technologies, and competitor offerings to provide
  knowledgeable recommendations and support to clients;
  •⁠ ⁠Represent the company at industry events (including outside the UK), conferences, and trade shows, promoting Hawk London’s services and expanding the company’s network.
  •⁠ ⁠Organise client visits to keep relationships and service at the highest possible level whilst
  identifying growth opportunities and obtaining client feedback.

  Preferred Requirements:

  •⁠ ⁠A minimum of Five years of experience in an account management, bookings, or customer
  service role within the film and television industry, preferably in equipment rental or sales;
  •⁠ ⁠Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships with clients, vendors, and staff;
  •⁠ ⁠Strong organisational and time management skills, with the ability to manage multiple tasks and deadlines simultaneously;
  •⁠ ⁠Detail-oriented and proficient in problem-solving, with a focus on providing exceptional customer service;
  •⁠ ⁠Familiarity with cinema cameras, lenses, and film production equipment is a must;
  •⁠ ⁠Proficiency in Microsoft Office Suite and rental management software;
  •⁠ ⁠Site-based role at Here East, Stratford, London, UK;
  •⁠ ⁠Flexibility to travel as needed for industry events and client meetings.

  Hawk London is an equal-opportunity employer and encourages applications from all qualified candidates. We offer a competitive salary, a comprehensive benefits package, and a supportive work environment that fosters creativity and collaboration.

  To apply, please submit your CV, a cover letter
  highlighting your relevant experience and interest in
  the role, along with any supporting materials (e.g.,
  portfolio or project list) to careers@hawklondon.com

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