Last Updated: [17/08/2023]
Welcome to hawklondon.com, operated by Hawk London Ltd (“we”, “our”, or “us”). We respect your privacy and are committed to protecting it through our compliance with this policy and the relevant UK data protection regulations.
2. Information We Collect
- Automatically Collected Data: When you visit our website, we may automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.
- Personal Data: This includes your name, email address, postal address, phone number, etc., collected when you register, place an order, subscribe to a newsletter, or interact with our site.
- Comments and Gravatar: An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.
- Media: If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS) included. Visitors can download and extract any location data from images on the website.
3. Lawful Basis for Processing
We process your data based on one or more of the following lawful bases:
- Contractual obligations
- Legal obligations
- Legitimate interests
4. How We Use Your Information
- To process your orders and manage your account.
- To send periodic emails regarding your order or other products and services.
- To follow up with you after correspondence (live chat, email, or phone inquiries).
- To improve our website and customer service.
- If you leave a comment, you may opt-in to save your name, email address, and website in cookies. These are for your convenience, so you don’t have to fill in your details again. These cookies last for one year.
- If you visit our login page, a temporary cookie determines if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
- Upon logging in, several cookies save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login persists for two weeks. Logging out removes the login cookies.
- Editing or publishing an article saves an additional cookie in your browser, indicating the post ID of the article you just edited. It expires after 1 day.
6. Embedded Content
7. Data Sharing
- If you request a password reset, your IP address will be included in the reset email.
- Visitor comments may be checked through an automated spam detection service.
8. Data Retention
Comments and their metadata are retained indefinitely for recognition and approval of follow-up comments. For registered users, we store the personal information they provide in their user profile. Users can see, edit, or delete their personal information at any time (except username changes). Website administrators can also see and edit this information.
9. Your Rights
If you have an account or have left comments, you can request an exported file of the personal data we hold about you. You can also request erasure of any personal data we hold about you. This excludes data we must keep for administrative, legal, or security purposes.
10. International Transfers
We do not transfer your personal data outside the European Economic Area (EEA) unless there are appropriate safeguards in place.
If you have concerns about our use of your personal data, you can lodge a complaint with the UK’s Information Commissioner’s Office (ICO) or another supervisory authority.
12. Data Breaches
We have procedures in place to deal with any suspected personal data breach and will notify you and the ICO of a breach where legally required to do so.
13. Children’s Data
We do not knowingly collect data from children under the age of 16 without appropriate consent.
15. Contact Us
Hawk London Ltd